Abbreviation for "IT Infrastructure Library". Contains a series of best practices publications for implementing IT service management (ITSM). ITIL is considered a de facto standard, but certification is only possible for individuals and not for companies or software tools. Companies can be certified according to ISO 20000, which is based on ITIL.

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

Groups or users with this authorization can change the existing ITIL process types "Incident", "Problem" and "Change Request" and define new ITIL process types in the ITIL configuration.